Frequently Asked Questions
Everything you need to know about our conscious collections.
Where does nöl collective ship?
We offer worldwide shipping. Delivery times vary by region, but most international orders arrive within 7-14 business days via our carbon-neutral shipping partners.
How are your garments produced?
All our pieces are ethically handcrafted by independent artisans and small-scale cooperatives. we prioritize fair wages, safe working conditions, and the preservation of traditional craftsmanship.
What is your return policy?
We accept returns on unworn items with original tags within 14 days of delivery. Please note that as a small business focused on sustainability, return shipping costs are the responsibility of the customer.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway.
How should I care for my items?
To ensure longevity, we recommend hand washing in cold water or using a delicate machine cycle with eco-friendly detergent. Always air dry away from direct sunlight.