Returns & Exchanges
At nöl collective, we want you to be completely satisfied with your slow-fashion pieces; we offer returns and exchanges within 14 days of delivery for unworn items in their original condition. Please note that as a small-scale production house, items must be returned with all original tags and packaging intact to qualify for a refund.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels are attached and the garment is in its original, unworn state.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy while our team processes your return within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing